Mostly play Privacy Policy — Your Information Is Our Responsibility

1. What Information We Collect

We collect the information you provide when registering on the mostly play platform. This includes your name, email address, phone number, date of birth, and residential address in Bangladesh. To verify your identity and ensure responsible gaming, we may also request government-issued document details such as a national ID card or passport. For financial transactions, bank account or mobile banking information is collected. When you use our site or app, data such as your IP address, device type, browser information, and usage patterns are also collected automatically.

2. How Your Information Is Used

The information collected is primarily used to manage your account, provide services, and process financial transactions. We use this information to deliver relevant promotions, bonus offers, and personalized experiences. Information is also processed to comply with applicable laws in Bangladesh and to prevent fraud and money laundering. We use your contact information to improve customer service and to respond to your requests or complaints. User activity is analyzed as part of our responsible gaming program to identify risky behavior and provide necessary support.

3. Who Your Information Is Shared With

Mostly play does not sell or rent your personal information to third parties. Trusted partner organizations required to operate our services — such as payment processors, identity verification agencies, and technology providers — may access your information within defined limits. All such partners operate under strict confidentiality agreements and may only use the information for specified purposes. We may disclose information to fulfill legal obligations in response to court orders or lawful requests from regulatory authorities. In the event of any company merger or acquisition, users will be notified in advance.

4. Cookies & Tracking Technologies

Cookies and similar technologies are used to keep our website and app running smoothly. Essential cookies are used to maintain login sessions and ensure security; these cannot be disabled. Performance and analytics cookies help us understand site usage patterns and improve your experience. You can reject or delete optional cookies at any time through your browser settings. However, disabling certain cookies may cause some platform features to not function properly.

5. Your Rights & Controls

As a mostly play user, you have clear rights over your own information. You can view, correct, or update the information stored in your account at any time. Requests to delete your information will be accommodated in specific circumstances, though certain data may need to be retained due to legal obligations. The option to opt out of marketing communications is available at any time through every email and in your account settings. If you have any complaints regarding data protection, please contact our support team directly.

6. Data Retention & Security

We use industry-standard encryption and security protocols to keep your information safe. Data for active accounts is retained for the duration of service. Even after an account is closed, certain information may be kept for a limited period to meet regulatory requirements. Regular security assessments are conducted to prevent unauthorized access to our systems. We commit to notifying affected users immediately in the event of any security incident.

7. Changes to This Policy

Mostly play may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through a notification on the platform. The "Last Updated" date at the top of each version will clearly indicate when changes were made. Continued use of the platform after an update constitutes your agreement to the new policy. It is therefore a good habit to revisit this page occasionally.

8. Contact

For any questions, requests, or concerns regarding the privacy policy, please contact our support team. Our email address is: [email protected]. We typically respond to every request within 48 hours on business days. Ensuring the protection of your information is our priority, and we are always committed to operating with transparency. For more details, please visit our FAQ You may also view this page.